Get in Touch
Email Us
info@bridgereport.orgOur primary contact method. We aim to respond to all inquiries within 2-3 business days.
BridgeReport.org is committed to being responsive and helpful to our users. Whether you have a question about our data, want to report an issue, or are interested in collaborating with us, we welcome your communication.
We read every message we receive and do our best to provide thoughtful, helpful responses. While we cannot guarantee immediate responses due to the volume of inquiries we receive, we prioritize messages and aim to address all substantive inquiries in a timely manner.
How We Can Help
Data Questions
Questions about our data sources, methodology, or how to interpret bridge condition information. We can help explain what the numbers mean and how to use them appropriately.
Report Issues
Found a bug, broken link, or data that doesn't look right? Let us know so we can investigate and fix it. Please include the specific page URL and description of the issue.
Media & Press
Journalists and media professionals seeking information for stories about bridge infrastructure. We can provide context, explain data, and help with factual accuracy.
Partnerships
Organizations interested in partnering, collaborating on research, or integrating our data. We're open to exploring mutually beneficial relationships.
Research Inquiries
Academics and researchers studying transportation infrastructure, civil engineering, or public policy. We can discuss data access and research applications.
General Feedback
Suggestions for improvements, new features, or just want to share how you've used BridgeReport.org. We love hearing from our users and value your input.
What to Expect
When you contact us, here's what you can expect:
- Response Time: We typically respond within 2-3 business days for general inquiries. Time-sensitive media requests receive priority handling.
- Thoughtful Responses: We don't use auto-responders for substantive questions. A real person will read your message and provide a considered response.
- Privacy: Your contact information is used only to respond to your inquiry. We never share email addresses with third parties or add you to marketing lists.
- Honest Answers: If we don't know the answer to your question or can't help with your request, we'll tell you honestly and try to point you in the right direction.
For the best response, please include relevant details in your message: specific page URLs if reporting issues, context about your research if making data inquiries, and your timeline if you have deadlines.
Important Limitations
We Are Not a Government Agency
BridgeReport.org is an independent informational resource. We are not affiliated with the FHWA, any state DOT, or any government transportation agency.
While we're happy to help with many inquiries, there are some things we cannot assist with:
- Bridge Maintenance or Repairs: We do not maintain or repair bridges. If you have concerns about a specific bridge's safety or need maintenance work, please contact your state or local Department of Transportation directly.
- Official Bridge Records: For official documentation, legal proceedings, or permit applications, you'll need to contact the appropriate government agency. Our data is for informational purposes only.
- Emergency Situations: If you observe an immediate safety hazard on a bridge, please call 911 or contact local authorities immediately. Do not wait for an email response.
- Funding or Investment Decisions: We cannot provide guidance on infrastructure investments, bond measures, or funding allocations. Consult with qualified professionals and official sources for such decisions.
- Real-Time Conditions: We cannot tell you the current condition of any specific bridge beyond what's shown in our data, which may be up to 24 months old.
Official Resources
For official inquiries about bridge conditions, maintenance, or transportation policy, we recommend contacting the appropriate government agencies:
Federal Resources
- FHWA Office of Bridges and Structures
Federal oversight of the national bridge program
- National Bridge Inventory Data
Official source for NBI data downloads
- U.S. Department of Transportation
Federal transportation policy and programs
State DOT Contacts
For bridge-specific inquiries in your state, contact your State Department of Transportation. Each state maintains its own bridge inspection and maintenance programs. You can typically find contact information by searching "[Your State] Department of Transportation bridges" or visiting your state government website.
Stay Connected
Follow BridgeReport.org for updates on new features, interesting bridge facts, and infrastructure news. While we monitor our social channels, email remains the best way to reach us for substantive inquiries.
We occasionally share:
- Noteworthy bridge condition trends and data insights
- New features and improvements to BridgeReport.org
- Interesting historical bridges and infrastructure stories
- Infrastructure news and policy developments
Frequently Asked Questions
Can I use your data for my research project?
Yes! Our data is derived from public NBI data and is available for research purposes. Please cite both BridgeReport.org and the FHWA National Bridge Inventory in your work. For extensive data needs, we recommend also downloading the original NBI data directly from FHWA.
I found an error in your data. How do I report it?
Please email us at info@bridgereport.org with the specific page URL, what appears incorrect, and what you believe the correct information should be. We'll investigate and update if appropriate. Note that our data comes from the NBI, so some apparent errors may reflect the source data.
Do you offer an API?
We're working on a public API for developers and researchers. If you're interested in API access, please email us describing your use case and we'll add you to our notification list for when it becomes available.
Can you help me find information about a specific bridge?
Try using our Bridges Near Me feature or browsing by state. If you still can't find it, email us with as much identifying information as possible (location, route number, features crossed) and we'll try to help locate it in our database.
How can I stay updated on new features?
Check back on the site periodically—we're always adding new features and content. You can also email us to request notification about specific upcoming features you're interested in.
Ready to Reach Out?
We look forward to hearing from you. Don't hesitate to get in touch—no question is too simple or too complex.
Email info@bridgereport.org